Privacy Policy

This Privacy Policy sets out the commitment by AX Xeco Limited, its successors and assignees (referred to as we, us and our) to protect the privacy of your personal information that we collect through our websites, third party websites, mobile devices and any other device that you may use to access any of our products and services that does not have a separate privacy policy (collectively the Website) or directly from you, being the person, organisation or entity that uses the Website (referred to as you or your). 

We are committed to protecting the personal information we collect from you because we understand the importance of keeping your personal information confidential and secure. We use your personal information for the purpose of responding to your enquiry and supplying you with a service.

Please read this Privacy Policy carefully. You providing us with personal information indicates that you have had sufficient opportunity to access this Privacy Policy and that you have read and consented to it.  

All information that we collect, including your personal information, is stored on our secure servers located in our offices in the Hong Kong Special Administrative Region of the People’s Republic of China (“Hong Kong”), and on other secure cloud servers and offline storage facilities that we use, which may be located outside Hong Kong. Please feel free to contact us should you require any further information on how we manage your personal information.

Withdrawal of consent and account cancellation

The proper functioning of the account you created with us requires your consent to this Privacy Policy. If, at any time, you wish to withdraw your consent to the terms outlined in this Privacy Policy and have your account cancelled, you can do so by emailing us at Withdrawal request should be sent from the email account used on account creation, and state a) your intention, b) member ID and, c) telephone number. This information will be validated against our records. Once your identity is verified, your account’s outstanding liability will be checked via our internal control procedure. Once your outstanding liability to us is repaid, within fourteen [14] business days, we will destroy any of your personal information we have collected from you from the date of your initial acceptance.

Why do we require your personal information?

The personal information collected and maintained by us is necessary for the products and services that we provide to you. Any information collected may be used to investigate any possible breach of our Terms and Conditions or breach of any law.

The type of information we will collect about you

Registration information:

When you create an account with us, you are required to provide at least the following information to us:    

  • your registration number;        
  • your personal name; and
  • your contact details including email address, address and telephone number.

You may also create an account with us using a third party such as Facebook and LinkedIn. If you create an account using this method, we will collect your personal information by accessing the personal information you have stored with these third parties.

Depending upon which of our products and services you choose to use, we may also require you to provide us with your:

  • biometric information;
  • banking details, credit card details and other financial information;
  • date of birth;
  • demographic information, such as postcode;
  • gender;
  • images;
  • registration details;
  • preferences and opinions; and
  • any other information requested on the Website or otherwise requested by us or provided by you.

Information you choose to share:

We may collect any additional information you choose to share on the Website such as your profile information. It also includes the information you choose to share when you take an action, such as when you add your motor vehicle profile to your account.

When you upload a file using our services, you are entirely responsible for what you store on our cloud storage facilities and who you share these files with. We may access any file you store on our cloud storage facilities to ensure proper delivery of products and services.

Other information we receive about you:

We also receive other types of information about you:

  • we receive data about you whenever you interact with the Website, such as when you search for a parking facilities or click on an advertisement;
  • when you make a booking on the Website, we may receive additional related data (or metadata);
  • when you access the Website, we may automatically collect non personal information even if you do not register. This may include your IP address, operating system, domain name of the website that directed you to the Website, the number of visits, average time spent on a page, location, the type of browser you use, or the pages you visit. We may use this data and share it with our affiliates to monitor the content of our Website and its relevancy to improve the performance or your experiences on our Website; and
  • we may receive other supplemented data about you from other sources, including publicly available databases or third parties who have provided us data, in which case we may combine this data with information we already have about you so that we can update, expand and analyse the accuracy of our records, and provide products and services that may be of interest to you. If you provide us personal information about others, or if others give us your information, we will only use that information for the specific reason for which it was provided to us.

Through your use of services to access our Website, your communications data (for example, Internet Protocol Address, or IP Address) or utilisation data (information on the telecommunications services you accessed) may be technically generated and could, depending on the applicable law, constitute personal information. To the extent it is a necessity, the collection and processing of your communications or utilization data, and the subsequent use of such data will only occur and be performed in accordance with the applicable data privacy protection framework and laws.

Purpose of collection

When reasonably necessary we will collect and use your personal information for one or more of the following functions/activities:

  • internal record keeping;
  • providing products and services to you or to someone else you know;
  • processing an application you have made;
  • improving our products and services;
  • direct marketing, including providing you with information about new products or services, special offers or other information that we, our related entities and affiliates offer that may be of interest to you; and
  • undertaking various activities required by law.

Methods of collection

Personal information will generally be collected directly from you through the use of any of our standard forms, over the Internet, via email or through a telephone conversation with you.

How we use cookies and similar technologies:

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Website.

Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We may use cookies to monitor usage of the Website and to create a personal record of when you visit the Website and what pages you view so that we may serve you more effectively. We may also use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve the Website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

We may use web beacons on the Website from time to time. Web beacons or clear gifs are small pieces of code placed on a web page to monitor the behaviour and collect data about the visitors viewing a web page. For example, web beacons can be used to count the users who visit a web page or to deliver a cookie to the browser of a visitor viewing that page.

Information collected by cookies and similar technologies are treated as non-personal information except to the extent under local law of that IP addresses (or similar identifiers) are otherwise considered as personal information.

Communicating with you

We may contact you directly or through a third party service provider regarding products or services that you have signed up or purchased from us, such as necessary to deliver transactional or services related communications. We may also contact you with offers we think you will find valuable if you give us consent, or where allowed based on legitimate interests. You do not need to provide consent as a condition to purchase our goods or service. These contacts may include:

  • Email
  • Text (SMS) messages
  • Telephone calls
  • Other online messaging services

If you wish to discontinue receiving marketing and/or non-transactional e-mails from us, you may do so using an "unsubscribe" link in these emails. We would like to emphasize that this provision does not apply to transactional emails related to users’ business relationship with us.

We will however continue to use your Personal Information for the limited purpose of sending you important notices relating to information about your purchases and changes to our policies and agreements, or for other reasons permitted by applicable law.

Disclosure of your personal information to third parties

We may share your personal information with affiliated companies within our corporate family, with third parties with which we have partnered to allow you to integrate their services into our own services, and with trusted third party service providers as necessary for them to perform services on our behalf. Where your personal information is provided to these third parties to enable them to perform their agreed activities, they are required to use the personal information provided only for the service they supply.

We only provide personal information to third parties if we consider that the third party can comply with the standards in our Privacy Policy. 

Other than the above, we will not disclose your personal information without your consent unless disclosure is either necessary to prevent a threat to life or health, authorised or required by law, reasonably necessary to enforce the law or necessary to investigate a suspected unlawful activity or for such other reasons as allowed by law.

Internet users

If you access the Website, we may collect additional personal information about you in the form of your IP (Internet Protocol) address and domain name. Also, the Website may use cookies.


We store your personal information in different ways, including in paper and in electronic form. The security and protection of your personal information is important to us. We take all reasonable steps to ensure that your personal information is stored safely to protect it from misuse, interference, loss, unauthorised access, modification or disclosure, including electronic and physical security measures.

We will store your personal information for up to 5 years, however, if we no longer need your personal information for the purpose of which it was obtained we will take all reasonable steps to destroy the information and ensure the information is de-identified.

The time we store your personal information varies with our services rendered to you or someone you know. If we no longer need your personal information for the purpose of which it was obtained we will take all reasonable steps to destroy the information and ensure the information is de-identified.

AX Xeco Limited is a global organisation so the information provided to us may be transferred or accessed in other countries around the world. In addition, if you utilise our services from a country other than the country where our servers are located, your communications with us may result in transferring your personal data across international borders.

No information transmitted over the Internet can be guaranteed to be secure.  We cannot guarantee the security of any information that you transmit to us, or receive from us.  The transmission and exchange of information is carried out at your own risk. Although we take measures to safeguard against unauthorised disclosures of information, we cannot assure you that personally identifiable information that we collect will never be disclosed in a manner that is inconsistent with this Privacy Policy.

Your Rights and Access

Choice and Consent: Providing us with your personal information is optional to you.   You can choose not to provide personal information.  When you tick the online acceptance box and provide us with your personal information, you consent to the terms outlined in this Privacy Policy.

Access: You may access the personal information we hold about you, upon making a written request. We will respond to your request for access within 30 days.

Refusal: We may refuse a request for access to personal information where the law requires or allows us to do so (for example, information relates to legal proceedings). You will be notified of this refusal and the reasons for the refusal in a notice in writing to you.

Notification: If upon receiving access to your personal information or at any other time, you believe the personal information we hold about you is not accurate, out of date, incomplete, irrelevant or misleading, please notify us immediately. We will take all reasonable steps to correct the information so that it is not accurate, out of date, incomplete, irrelevant or misleading.

Correction: You have the right to correct personal information that we hold about you, including information which is inaccurate, incomplete or out of date. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavour to promptly correct any information found to be inaccurate, incomplete or out of date.

Right to be forgotten: We are committed to taking reasonable steps to ensure that any Personal Information requests to be forgotten can be erased with our existing technology will be done so in a reasonable time of the request. However, this does not apply to information that you have made public by posting on our forums, blogs, or have made available to third parties yourself, this is beyond the reach of what we can erase. We will do everything possible to erase your Personal Information if you withdraw your consent (opt out) from receiving information from us and request the right to be forgotten. However, we will not be able to erase all of your Personal Information if it is technically impossible due to limitations to existing technology, or for legal reasons.

Unsubscribe: To unsubscribe from our e-mail database, or opt out of any communications, please contact us with “Unsubscribe” in the subject line of the e-mail.


Links to other websites

The Website may contain links to other websites of interest. However, once you have used these links to leave the Website, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such websites and such websites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Failure to provide information

If the personal information you provide to us is not accurate, out of date, incomplete, irrelevant or misleading, we may be unable to provide you, or someone else you know, with the services you, or they, are seeking.

Privacy Inquiry/Complaints

If you have an inquiry or complaint, please contact us by email to This inbox is actively monitored and managed so that we can deliver an experience that you can trust.

Changes to our Privacy Policy

From time to time it may be necessary for us to review and revise our Privacy Policy. We reserve the right to change our Privacy Policy at any time, should this occur the amendment would be posted on the Website.


AX Xeco Limited

Room 502, Building 16W, Phase 3, Hong Kong Science Park, Taipo, N.T., HKSAR